At Colbek Systems, we’re committed to protecting and respecting the privacy of you and your business. This policy explains what information we collect, why we may need it, and how we use it, and the conditions under which we may disclose it to others, and how we keep it secure.
Any questions regarding this policy should be sent by email to email@example.com or by writing to Colbek Systems Ltd, Unit 1 Colbek Court, Haunchwood Park Drive, CV10 9SP. Alternatively, you can telephone 02476 397070.
Who are we?
Colbek Systems is an IT (Information Technology) Managed Service Provider which provides a range of computer and communication services to UK and Global business. Colbek Systems is a limited company and the registered address is 1 Colbek Court, Haunchwood Park Drive, Nuneaton, Warwickshire, CV10 9SP.
How do we collect information from you?
We obtain information about you when you communicate with us directly, such as in person or by contacting us by email or giving us your details over the phone for contact purposes.
If you are an existing customer, we may collect information from you as part of a project to deliver a service to you, such as change of an email service or delivering a new system.
What type of information is collected from you?
The personal information we collect might include your name, email address and business address and business telephone number.
If you have decided to start using Colbek Systems’ services, we may collect and store Administrative account logins, passwords and other sensitive information. We may also collect the names, business telephone numbers and business email addresses of staff working at your company.
We do not collect personal information, such as personal email addresses, personal telephone numbers, home addresses with no relation to the business.
When you visit our website, we may collect very basic information such as your IP address for website analytic purposes. We will not collect any personally identifiable information via visiting the website.
How is your information used?
We may use your information to:
- Return a call or email you made to us
- Contact you as part of our support contract obligation if you are an existing customer
- Register your business for a service or solution you have agreed to use
- Manage and maintain your business IT systems
- Collate and analyse data relating to your business IT systems
Who has access to your information?
We do not sell or rent your information to third parties
We will not share your information with third parties for marketing purposes
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the information that is necessary to deliver the service. Please be reassured that we will not release your information to third parties unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: firstname.lastname@example.org or by telephone 02476397070
How you can access and update your information
If you would like to inform us of a change to your personal or business details, you may contact us at email@example.com or by telephone 02476397070
You have the right to ask for a copy of the information Colbek Systems hold about you (we may charge £10 for information requests) to cover our costs in providing you with details of the information we hold about you.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us your administrative, business or personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as administrative passwords) is encrypted and protected with AES256 or AES128 cryptographic standard.
All Colbek Systems Ltd staff have agreed to a strict privacy and integrity policy preventing them from misuse of your businesses sensitive information. All information we retain is protected by this policy.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
Transferring your information outside of Europe
As part of the services offered to you, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in May 2018.